Terms of service

These Terms of Service (“Terms”) govern your use of the website and services offered by Duck Pond Design (“we,” “us,” “our”). By accessing or using our website, you agree to these Terms.

Products

  • We make every effort to display products accurately. However, colours and details may appear differently depending on your device.

  • We reserve the right to modify or discontinue products, pricing, or promotions at any time without notice.

Orders and Payments

  • By placing an order, you make an offer to purchase. Orders are accepted once confirmed by us.

  • Payment must be received before processing and dispatch.

  • Orders may not be able to be cancelled or changed once confirmed, but please contact us as soon as possible and we will do our best to assist.

  • All purchases are subject to our Refund Policy.

Prices and Taxes

  • All prices are shown in New Zealand dollars (NZD).

  • Prices do not include shipping, taxes, customs, or import fees, unless otherwise stated.

  • You agree to provide accurate payment and billing details and to pay all applicable charges.

Shipping and Delivery

  • All orders are shipped using NZ Post within New Zealand only. Processing times, delivery estimates, rural surcharges, and other details are outlined in our Shipping Policy. By placing an order, you agree to the terms of our Shipping Policy.

Intellectual Property

  • All content on our website, including text, images, graphics, and product designs, is the property of Duck Pond Design or its licensors.

  • You may not copy, reproduce, distribute, or use our intellectual property without prior written consent.

Prohibited Uses

You agree not to use our website or services for any unlawful purpose or in a way that:

  • Violates intellectual property rights

  • Harasses, abuses, or discriminates against others

  • Uploads or transmits malware or harmful code

  • Collects or misuses customer data

  • Circumvents security features

We may suspend or terminate access to our services for violations.

Disclaimer of Warranties

Our products and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by law, Duck Pond Design is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

These Terms are governed by and interpreted under New Zealand law. Any disputes will be handled by New Zealand courts.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Contact Information

If you have questions about these Terms, please contact us at:
duckponddesignnz@gmail.com