Privacy policy
Duck Pond Design operates this online store, powered by Shopify. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the New Zealand Privacy Act 2020.
By purchasing from our store, you agree to the collection and use of your information as described below.
Information We Collect
When you place an order, we collect only the personal information needed to process and deliver it, such as:
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Name
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Shipping and billing address
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Phone number
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Email address (used only for order confirmation and shipping updates)
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Payment details are processed securely by Shopify and its payment providers. Duck Pond Design does not store or have access to your full card information.
Shopify may also automatically collect limited technical data (such as your IP address and device type) to operate the website securely.
How We Use Your Information
We use your information only for:
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Processing and delivering your order
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Contacting you about your order if necessary
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Meeting our tax, accounting, and legal obligations
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Protecting against fraud or misuse of our website
We do not sell, rent, or trade your information to third parties.
Sharing Your Information
We only share your information where necessary to run our business, such as with:
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Shopify (our store platform and payment processor)
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Courier/shipping companies (to deliver your order)
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Service providers (such as payment gateways)
These providers may process information overseas (for example, in Canada, the US, or other countries where Shopify operates).
Security and Retention
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Shopify provides secure hosting and payment processing.
We retain order information only as long as necessary for business and legal purposes (e.g. tax records).
Your Rights
Under the Privacy Act 2020, you have the right to:
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Access the personal information we hold about you
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Request corrections if it is wrong or incomplete
To make a request, please contact us using the details below.
Cookies
This website uses cookies to ensure basic store functionality (e.g. keeping items in your cart). You can disable cookies in your browser, but some features may not work properly.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact Us
If you have any questions about this Privacy Policy, or would like to access or correct your information, please contact:
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz