Refund policy

To start a return or refund, contact us at duckponddesignnz@gmail.com

• If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package.

• Items sent without requesting a return first will not be accepted.

Our Commitment to Quality

We care about the quality of our products and the happiness of our customers. If you have any concerns, please contact us and we’ll be happy to help.

Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

General Returns

If you are unhappy with your purchase for any reason, you can return it within 14 days of delivery for a full refund of the product.

• Items must be in the same condition you received them: unworn or unused, with tags, and in their original packaging.

• You’ll need your receipt or proof of purchase.

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• Personalised or custom items are not eligible for returns.